Update: Fitbit’s Bluetooth Fiasco | Wearable Tech Watch


Update: Fitbit’s Bluetooth Fiasco

October 31, 2013   All wearables, Smart wristbands   5 Comments

Fitbit’s Bluetooth syncing fiasco continues.
To recap – as Samsung rolls out version 4.3 of Android to Galaxy phones, so Galaxy S4-owning Fitbit users are finding that their phone now fails to sync. The news facts are here in this earlier post.

Since then, Fitbit has responded, but in doublespeak:

We apologize for the confusion.

First of all, yes your mobile device is supported. However, there are currently issues syncing your Flex to your Galaxy S4, therefore you can see the “Learn more” on your Android phone.

Once all the testing is done and we can ensure sync reliability, you should be able to sync the Flex to your Samsung phone. Until then, please sync the Flex via Dongle to your computer.

Earlier this week, the firm promised:

Thank you for your inquiry regarding syncing on your Android device. Please note that in order to ensure sync reliability, we are currently in the final stages of testing sync on certain devices running Android 4.3. Once we ensure that there are no major issues we will enable syncing for those devices which previously had syncing ability running Android 4.2.2 or less; we expect this to be within the very near future.

We appreciate your patience as we work to ensure sync reliability.

Like most Galaxy owners, I would guess, I don’t want to sync via the little USB dongle. In fact I had to track it down first, having enjoyed seamless syncing on a Galaxy S3 and then S4 since getting a Fitbit earlier this year.

This is pretty poor, Fitbit. You need to fix this or you will damage your reputation.

/WTW

Share this:

Like this:

Like Loading…

, , , ,

5 Responses to Update: Fitbit’s Bluetooth Fiasco

  1. Update: Fitbit rushes out Galaxy S4 sync beta | Wearable Tech Watch says:October 31, 2013 at 4:48 pm

    […] sync issue with Fitbit Flex and Galaxy S4 phones, after fobbing off disgruntled users with doublespeak for the last […]

    Reply

  2. Fitbit improves sync on Android smartphones | Wearable Tech Watch says:January 6, 2014 at 5:41 pm

    […] documenting Fitbit’s problems (original post / update / further update) in enabling Bluetooth sync with Android smartphones have been among the most […]

    Reply

  3. WearableTechWatch turns 100! « WearableTechWatch says:April 25, 2014 at 11:01 am

    […] control… and their storytelling sometimes isn’t fully thought through. There are plenty of posts on this blog if you are craving […]

    Reply

  4. WearableTechWatch turns 100! | Wearable Tech Watch says:January 11, 2015 at 10:40 am

    […] control… and their storytelling sometimes isn’t fully thought through. There are plenty of posts on this blog if you are craving […]

    Reply

  5. Fitbit improves sync on Android smartphones | Wearable Tech Watch says:January 18, 2015 at 10:26 am

    […] documenting Fitbit’s problems (original post / update / further update) in enabling Bluetooth sync with Android smartphones for its smart wristbands […]

    Reply

Leave a Reply

Your email address will not be published. Required fields are marked *

Comment

Name *

Website

Currently you have JavaScript disabled. In order to post comments, please make sure JavaScript and Cookies are enabled, and reload the page. Click here for instructions on how to enable JavaScript in your browser.

Notify me of follow-up comments by email.

Notify me of new posts by email.

Leave a Reply to Anonymous Cancel reply

Your email address will not be published. Required fields are marked *

%d bloggers like this: